Shipping policy

Last updated: September 2026

Thank you for choosing TapSpot! This Shipping Policy describes the methods, times, and costs related to the shipping of our products (such as NFC cards and digital solutions for businesses).

1. Order Processing Times

All orders are processed within 1-3 business days (excluding weekends and public holidays) from receipt of order confirmation. Custom orders or orders requiring NFC chip programming may require a slightly longer processing time, of which you will be promptly notified.

2. Shipping Rates and Times

• Domestic Shipping (Italy):
  • Estimated times: 24-48h from dispatch.
  • Cost: Free.
• International Shipping (Europe / EU Countries and Switzerland):
  • Estimated times: 3-7 business days from dispatch.
  • Cost: Automatically calculated at checkout based on the destination country.

(Note: Any customs duties or local taxes for non-EU shipments are the responsibility of the recipient).

3. Order Tracking

As soon as your order is handed over to the courier, you will receive a confirmation email containing the tracking number, allowing you to monitor the status of your shipment in real time until delivery.

4. Delivery Issues

• Incorrect addresses: Please ensure you enter a correct and complete shipping address at the time of purchase. TapSpot is not responsible for delays or losses due to incorrect or incomplete addresses provided by the customer.
• Failed delivery: If the courier is unable to deliver the package due to the recipient's absence, automatic attempts will follow or instructions on how to collect the package from the nearest pickup point.

5. Contact

For any questions or clarifications regarding the shipping of your order, you can contact our support team directly through TapSpot's official channels.